These terms apply when you use TapKarigar (the website https://tapkarigar.com and its apps) to book home services, or to provide them as a partner. TapKarigar is operated by NEPTUNE SERVICES, DADRA AND NAGAR HAVELI SILVASSA-396230. By creating an account or making a booking you agree to these terms.
1. What we do
TapKarigar is a marketplace. We connect customers with independent, verified service professionals ("partners"), show prices upfront, take bookings and payments, and support both sides. Partners perform the work; TapKarigar is responsible for the booking, payment and support experience.
2. Your account
- Give accurate details, including a reachable mobile number and the address where the service will happen.
- Keep your password private. You are responsible for activity on your account.
- You must be at least 18 years old to book or to join as a partner.
3. Bookings and prices
- The price shown at checkout includes the service, any add-ons you chose, applicable tax and the convenience fee. It is the amount you pay unless you approve extra work.
- Extra work found on the day is added only if you approve it in the app. You may decline it.
- Time slots are confirmed when the booking is placed. If you pay online, the slot is held for 30 minutes while the payment completes; unpaid bookings are released after that.
- We may change a partner or a slot for reasons outside our control. We will tell you, and you may cancel free of charge if the new time does not suit you.
4. Payment
Online payments are processed by Razorpay; we never see or store your card number or UPI PIN. You can also choose to pay after the service where that option is shown. A GST invoice is issued for every completed booking.
5. Service delivery
- The partner arrives in the booked window and starts work only after you share the start code shown in your booking.
- Please make the work area accessible and safe, and share anything the partner should know in the booking notes.
- If the partner does not arrive, contact support; you will not be charged and any payment is refunded.
6. Cancellations and refunds
See our Refund & Cancellation Policy.
7. Reviews and conduct
Reviews must be honest and relate to the service received. We may hide reviews that are abusive, unrelated, or include personal information. Abuse, harassment or unsafe behaviour towards partners, customers or our team leads to account suspension.
8. Partners
Partners must pass identity and address verification, keep their documents current, perform work professionally and safely, and follow the start-code process. Partner earnings, commission and payouts are shown in the partner app and paid to the verified bank account.
9. Liability
We take care in verifying partners and handling bookings. To the extent the law allows, our liability for any booking is limited to the amount paid for that booking. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.
10. Changes and contact
We may update these terms; the date at the side shows the latest version. Questions: our support team. These terms are governed by the laws of India.