This policy explains how NEPTUNE SERVICES ("TapKarigar", "we") handles personal data when you use our website and apps. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
What we collect
- Account: name, mobile number, email, password (stored only as a secure hash).
- Bookings: service addresses, chosen services, times, notes you add, ratings and reviews.
- Payments: amount, status and the payment reference from Razorpay. Card numbers, UPI PINs and bank passwords go only to Razorpay and are never seen or stored by us.
- Partners: identity and address documents, bank details for payouts, work history and location while on a job.
- Technical: IP address, device and browser type, sign-in times, used for security and fraud prevention.
Why we use it
- To take and fulfil bookings, match you with a partner and share the details they need to do the job.
- To process payments, refunds, invoices and payouts.
- To keep accounts secure, prevent fraud and meet legal and tax obligations.
- To send booking updates. Marketing messages are sent only if you agree, and you can opt out at any time.
Who we share it with
- The partner assigned to your booking: your name, phone number, address and booking details.
- Razorpay, to process payments and refunds.
- Service providers that host our systems or send messages for us, under confidentiality obligations.
- Authorities, when the law requires it.
We do not sell your personal data.
How long we keep it
Account and booking data is kept while your account is active and afterwards for as long as tax and legal rules require (usually up to 8 years for invoices). Security logs are kept for a shorter period.
Your choices and rights
You can access and correct your details in your account, ask for a copy of your data, withdraw consent for marketing, or ask us to delete your account. Some records must be kept for legal reasons even after deletion. To make a request, write to our support team.
Security
Data travels over encrypted connections. Passwords are hashed, payment secrets are encrypted, and staff access is limited by role and recorded in an audit log.
Cookies
We use essential cookies to keep you signed in and protect forms. We do not use advertising cookies.
Grievance officer
For any privacy concern, contact our grievance officer at our support email, DADRA AND NAGAR HAVELI SILVASSA-396230. We respond within 30 days.